INTERNATIONAL JOB SERVICE Lisbon, Portugal
Apr 25, 2019Full-time
We’re supporting some of the most well-known brands in the on-line travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be. Our Client Expedia is one of the leading online tour operators worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels.com and hotwire united over the past years, offering a variety of solutions for all the needs of travelers. Together with its affiliates Expedia is responsible for over 100 locations in more than 60 countries. Your Profile • Native level of spoken and written Finnish (mandatory); • Good level of English (preferably B2); • Passionate about traveling; • Familiarity with the travel industry (popular destinations, airlines, hotel chains); • Contact Center and Sales experience will be a plus; • Good working knowledge of computers, MS Office and common internet applications; • Excellent communication skills and interpersonal skills; • A vailability between 06h00 and 18h00 from Monday to Friday. Responsibility • Assist customers while online booking of hotels, holiday packages and other travel-related services; • Telephone booking of services / sales (for incoming customer calls only); • Provide helpful and effective service for both “in travel” and “post travel” concerns; • Assist customers with questions regarding payment, changes, cancellation or any other concerns. Our Offer • Excellent work opportunity in a leading multinational company; • Stable work and career progression; • Intensive training and integration phase; • Private health insurance after 6 months of employment; • Long-term career opportunities; • Reimbursement of your initial flight costs after 9 months and airport pick up; • Annually complementary return flight to your home country (within Europe); • Accommodation in a room in a Teleperformance owned apartment; • Free organized sport activities and events. Teleperformance Portugal - Expedia Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it. Join our team!