Part-time Representative for Customer Service and Content Curation

  • Iconfinder
  • Copenhagen, Denmark
  • Jul 09, 2019
Part-time Customer service

Job Description

Job description

We are looking for a part-time Representative for Customer service & Content curation, preferably in a Southeast Asian timezone, to be able to timely respond to requests from customers and icon designers from nearing timezones.

Tasks include: 

  • Answer customer support tickets from customers - Receiving a timely reply makes a big difference for customers. Also, you will be the gateway of feedback for the team and help make the right decisions about the product. 
  • Answer customer support tickets from icon designers - Answering more technical questions about icon design and also giving business guidance to designers. 
  • Support with icon review - Help our content reviewer check icons submissions. Evaluate icons using our set of criteria to keep the design quality and commercial value high.   
  • Categorise icons - A good icon library is an orderly one where everything has a place and is easy to find. 
  • Assist with acquiring and managing new icons - Organise Iconfinder’s own content and manage icon purchases. 
  • Clean up existing icons that are underperforming - Keeping the icon library relevant and up to date with design trends and customer demand. 
  • Manage our forum for icon designers - Facilitate interaction on the Iconfinder forum for icon designers. 

The position is part-time with approximately 15 hours a week. However, you will have flexible work hours and will be able to work remotely, with some hours on the weekends. 


Requirements

The ideal candidate has: 

  • Excellent English, both written and spoken
  • Strong communication and analytical skills
  • Solid graphic design background and experience
  • Business understanding
  • A flair for good customer service: empathy, patience, taking the time to write complete, kind, informative, and accurate responses to customers and designers
  • Ability to work in a team, but also showing initiative and working well independently


Benefits

  • You will join a small but international team with people from Denmark, Lithuania, Bulgaria, Romania, Germany, and Ukraine. We speak English internally and embrace our cultural differences.
  • Computer and phone
  • Flexible work hours