English Advisor for Airbnb - Lisbon, Portugal

€1,285 - €1,920 monthly
  • Lisbon, Portugal
  • May 05, 2019
Full-time IT-Supporter Customer service Language job English (Native) English (Fluent)

Job Description

  • No experience needed
  • Relocation included

Wan't to live in the coolest city in Europe and work with Airbnb? Then you might be the one we are looking for.

We are looking for fluent English speakers to become part of our team in Lisbon.

You must be able to deliver high-quality service across multiple platforms (email, phone, chat and other support channels).


What you will be doing in the job:

  • Answering and responding to inbound calls to assess consumers support needs and handle inquiries.
  • Verifying clients
  • Creating and updating customer information in CRM(customer relationship management) system.
  • Troubleshooting problem to help out the company customers in the best way possible.
  • Provides help and clear direction to consumers on follow-up actions to be taken for resolution
  • Working on personal as well as team-oriented goals
  • Trying products from clients, to ensure you know the company you are working with
  • Fulltime from Monday to Friday

We are looking for a candidate with:

  • Great customer support skills
  • Good communication both written and spoken.
  • A fixed mindset who sees solutions rather than challenge
  • Native in Italian and B2 lever in English
  • A true team player
  • Ready to relocate to amazing Lisbon

Our offer: 

  • 3 months of accommodation support
  • Paid back Flights to Lisbon
  • Airport pickup
  • Language courses
  • Support all the way
  • A variety of different projects to work on
  • A big international company 
  • Colleagues from all around Europe
  • A small company feeling, with a friendly atmosphere
  • Fresh fruit at the office