STATUM Copenhagen, Denmark
Oct 28, 2018Full-time
As Customer Success Manager, you’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist. Throughout the process, you’ll be responsible for your own customer portfolio and work towards individual targets. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the Dutch market. Specifically, you’ll: Identify and assess customer’s needs and requests to achieve satisfaction Improve customer service experience and create engaged customers Be in contact with our partners (accountants) to ensure completion of customer requests Take ownership of customers issues and follow problems through to resolution Be dedicated to and support our customers in the Netherlands Own the customer relationship and act as the primary point of contact in our match-making process Requirements As our Customer Success Manager, you are our customer’s go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras. Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the Dutch market in a dynamic, international environment? You also have: Near-native Dutch language skills and conversational English language skills Experience in successfully managing and supporting B2B customers The ability to develop tremendous loyalty with stakeholders The ability to consult and advice on the best solution for a customer Strong client-facing and communication skills Great collaboration skills and are a big supporter of internal knowledge sharing No objection handling demanding customers Maintain the highest integrity and compliance in everything Benefits At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world. About Ageras At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany and the UK. Interested? Have we caught your attention? If so, do not hesitate to get in contact with Statum who will be responsible for the recruitment process. Apply here and let’s get in contact! For any questions please call Statum at +45 71 96 96 70.